STATE TIMES NEWS
NEW DELHI: MoS PMO, Dr Jitendra Singh today awarded Certificates of Appreciation to Union Ministries / Departments with highest grievance disposal and redressal, judged on the basis of performance in the Centralized Public Grievance Redress and Monitoring System (CPGRAMS).
Speaking on the occasion, Dr Jitendra Singh said that when the Modi Government took over, the average number of complaints being received at the Grievance Cell in the Department of Administrative Reforms and Public Grievances (ARPG) was hardly about two lakhs per year and the Grievance Cell was, by and large, inactive. Within two years, however, he said, the number of grievances / complaints being filed has gone up to an average of over 6 lakh per year, because prompt and satisfactory disposal of grievances has raised the confidence of citizens and encouraged them to file more and more representations. As an innovative initiative, Singh said, the officers in the Department of ARPG as well as he himself, as minister, have started the practice of randomly calling up some of the complainants after the redressal of their grievance, to receive their feedback. Those awarded today for the quarterly three months from April to June 2016 included the Department of Chemicals and Petrochemicals under the Ministry of Chemicals & Fertilizers, Department of Expenditure under Ministry of Finance and Department of Defence in Category A, B and C respectively. The redressal of complaints by all the three recipients of awards today was absolute 100 per cent.
