Blame it on poor connectivity despite having over four-lakh subscriber base Bharat Sanchar Nigam Limited (BSNL), the Jammu telecom circle has failed to give the services expected from it. Earlier it was rural areas and for the last few days even the urban areas including Jammu city are facing poor connectivity and call drops. The Jammu Circle comprises of Jammu, Kathua and Samba. As far as broadband service for internet is concerned it is the worst. Apathetic and lethargic attitude marred by funds shortage has made the service provider a literally defunct one. Its infrastructure hasn’t kept pace with expanding subscriber network. In order to bring improvement in the mobile and internet services, a decision was taken to set up 75 BTS towers in 2014 in the Jammu Circle, it is yet to be implemented on ground. If the official figures are to be believed for over four-lakh subscribers there are around 176 3G BTS towers in the Jammu Circle, while the strength of 2G towers is 367 which are very low in numbers to provide an uninterrupted service even in Jammu city. Even some of the private telecom operators have surpassed the state-owned BSNL in installing towers. Now a days, BSNL services are getting worst with every single day and the authorities are required to take decisive steps to overcome this problem, otherwise it would lose its subscribers’ confidence. The bandwidth is limited and subscribers increasing day by day is causing the slow downing of the services.