Dear Editor,
Their concerns may be genuine but there is no end to demands. It is a fact that the working conditions of employees have improved vastly over the years; there are increments, DA, LTC and reimbursement of various expenses which government staff of an earlier era would have never heard of. For instance, a Central government employee before the 1970s could not even avail of leave, not to talk about other benefits, for want of a substitute employee. While staff benefits have improved, customer service has deteriorated in government organisations.
G. K Sharma
Kathua
