According to the report of the Second Administrative Reforms Commission, the basic principles to make governance citizen-centric are rule of law, transparency and ethics in governance: According to the commission some enforcement agencies have a northerly tendency and are forced to strictly enforce the provisions of the law and sometimes citizens are also blamed in this regard, in this case the commission made the following recommendations: All public agencies should adopt a strategy of zero-tolerance towards crimes to create an environment of low compliance to maintain public order and morality. This strategy should be followed by agencies and community involvement initiatives should be taken for crime prevention. The rule of law requires institutions that are well structured, empowered and have the right resources for effective implementation. Also, the legislature has created various specialized institutions to take care of the special needs of the society. The report of the Commission on Panchayati Raj Institutions recommended improving the delivery mechanism through decentralization along with increased participation of citizens and stakeholders. Transparency in the everyday functioning of administration, standards of delivery and decision making are the foundational pillars of citizen centric approach in administration. Ensuring full stop transparency requires a change in approach at all levels of governance.
