New Delhi District Consumer Disputes Redressal forum, presided over by C K Chaturvedi, asked the firm to pay Rs 1,49,783 to Noida resident Rajesh Kukreja.
It also said that the firm “unjustly enriched” itself by “deducting brokerage”.
“We hold OP (firm) guilty of deficiency in unlawful trade practices and direct the OP to… Refund Rs 1,49,783 wrongly deducted as brokerage,” the forum said.
Kukreja had told the forum that he had booked the property in firm’s residential project in Gurgaon by paying Rs 26.82 lakh in 2008.
Later, when he discovered that there was no progress in construction at all due to the lack of environmental clearance, he approached the firm which gave him an exit option.
The reality firm, however, refunded him only Rs 25.32 lakh by deducting Rs 1,49,783 as brokerage cost.
PTI