Inspection drive on E-Buses launched to enhance passenger experience, get feedback

STATE TIMES NEWS
JAMMU: Chief Executive Officer (CEO) Jammu Smart City Ltd. (JSCL) and Commissioner of Jammu Municipal Corporation (JMC), Dr. Devansh Yadav conducted an extensive inspection drive across Jammu’s e-bus routes on Wednesday to ensure service quality and gather passenger feedback.
The drive, led by Dr. Devansh Yadav, commenced at 5:00 AM and continued throughout the day.
Dr. Yadav was accompanied by senior officials from JMC and JSCL, including Senior General Manager Finance Ashish Anand, AEE Civil (Manager Depot) Ravi Salgotra, Manager Enforcement Rakhvinder Singh, and others.

Dr. Yadav and the accompanying officials traveled alongside regular commuters on the e-buses, assessing passengers’ daily experience and collecting direct feedback.
He interacted with passengers, aiming to understand their experiences regarding the operational efficiency, cleanliness, and reliability of the e-buses.
Senior officials also inspected the buses’ hygiene standards, addressing passenger concerns regarding service quality.
The inspection drive also aimed to address frequent issues raised by passengers, such as inconsistent ticketing practices, fare-related concerns, and overcharging. Dr. Yadav instructed the crew to ensure a smooth and hassle-free experience for passengers during this festive season.
He also directed the crew to adhere to the timetable, ensure that buses stop at designated bus stops, and strictly follow the established routes.
Dr. Yadav highlighted the importance of these interactions, stating, “The primary purpose of today’s inspection is to travel alongside the people and directly understand their experiences. We are here to gather feedback on the successful operations that passengers have appreciated, as well as tackle recurrent issues like ticketing problems and overcharging firsthand.”
He assured the public of continued improvements, especially in the punctuality and operational standards of the e-buses.
He remarked, “In the coming days, our teams will strive to make e-buses even more efficient, ensuring they reach stops on time and provide an improved public transport experience.”
Dr. Yadav emphasized the commitment to offering an efficient and accessible transportation system, aiming to set a new standard in the city’s evolving public transport
network.