J&K first in country to integrate auto-appeal feature to service platform: LG

𝐋𝐚𝐮𝐧𝐜𝐡𝐞𝐬 𝐃𝐢𝐠𝐢-𝐃𝐨𝐬𝐭, 𝐂𝐒𝐂- 𝐀𝐚𝐝𝐡𝐚𝐚𝐫 𝐒𝐞𝐯𝐚 𝐊𝐞𝐧𝐝𝐫𝐚𝐬 𝐚𝐭 𝐁𝐥𝐨𝐜𝐤 𝐥𝐞𝐯𝐞𝐥; 𝐌𝐮𝐥𝐭𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 𝐂𝐡𝐚𝐭𝐛𝐨𝐭, 𝐀𝐈- 𝐛𝐚𝐬𝐞𝐝 𝐅𝐚𝐜𝐢𝐚𝐥 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 𝐚𝐭𝐭𝐞𝐧𝐝𝐚𝐧𝐜𝐞 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧

STATE TIMES NEWS

SRINAGAR: Lieutenant Governor Manoj Sinha on Saturday said that Jammu and Kashmir is the first in the country to integrate auto-appeal feature to the service platform, adding that the on-boarding of 300 public services on this system will ensure quality and timely disposal of services. “Digital J&K has given many unique and incredible digital-first experiences and in future, the outcome of combined team efforts of UT would be cited as the best and leading administrative reforms,” the Lt Governor said in his address during the ‘Yug Parivartan, Badalta Jammu Kashmir’ programme here. Sinha dedicated various digital initiatives to the people of J&K on the occasion. He appreciated the IT Department and other stakeholder agencies for their endeavours to ensure seamless access to government services. The Lieutenant Governor said the new digital initiatives launched today such as Digi-Dost (Doorstep delivery of services), CSC-Aadhaar Seva Kendras at Block Level, on-boarding of 300 services on auto appeal system and Digi Sahayak, a multilingual chatbot will provide improved citizen-centric services to the people. He highlighted the key initiatives of UT administration to make the governance system more transparent, accountable and responsive. This feature will auto escalate the appeals in case the services are not provided to the applicant within time limit set under Public Services Guarantee Act and it will establish the most transparent public services delivery system, he added. The Lt Governor underlined the need to address the local needs by integrating digital based solutions. “We recognize the fact that the future digital transformation will be fuelled by Artificial Intelligence across the sectors. We are adopting multiple applications to support a wide variety of businesses, public sectors and their functions, processes, goals and objectives,” the Lt Governor said
Digital J&K is in the middle of the journey. We have attained functional scale, now time is for population scale and next is big transformational scale. The need is to use technology massively and further enhance the UT systems based on the underlying principle of digital born J&K 2.0, he said.
On the occasion, the Lt Governor also released an e-compendium of transformational Digital Services and launched an AI- based Facial Recognition attendance application. He also flagged off Digi-Yatra under IEC activities.
In presence of Lt Governor, a Memorandum of Understanding was also signed between CSC e-Governance Service Ltd and IT Department for doorstep delivery of services through Digi-Dost.
Dr Arun Kumar Mehta, Chief Secretary; R K Goyal, Additional Chief Secretary, Home Department; Prerna Puri, Commissioner Secretary, IT Department; Sanjay K Rakesh, MD & CEO of CSC e-Governance Service Ltd., senior officers of UT Administration, prominent citizens from all walks of life were present on the occasion.