Around 700 claims processed
STATE TIMES NEWS
JAMMU: EPFO, being a high stake Organisation of Government of India under Ministry of Labour, has embarked upon its journey in J&K and Ladakh from November, 2019, where initially, the first team comprising of six Enforcement Officers, one Regional P F Commissioner-II and one Regional Commissioner-I laid the foundation of the institution.
The team had to educate Employers and Employees about filing ECRs and manners/methods of seeking withdrawals and activation of UAN, seeding KYC. The Second team of EPFO took over charge in July, 2021 onwards when all the members of first team except one RPFC-II – Shri Ramesh in Jammu and one EO in Srinagar stayed back. The real service delivery in terms of claim settlement started from July, 2021. It was a daunting task as the Computer systems were supposed to be aligned with National Data Centre on Central Server and roles had to allot in hierarchy. Entire accounts related work fell upon the team that remained in Jammu. Claims started landing up in the system successively.
Work in Kashmir and Ladakh was also being processed from Jammu. There was an imminent need for a strong team to work in such an environment. Initially SSAs were processing 40 claims per person. Considering the work load and to repose confidence of stakeholders who were not satisfied the services of J K EPFO, owing inherent systemic impediments of that Organization. Some front runners and volunteers were imminent in such a situation. A small team of SSSAs and few Accounts Officers took the lead and raised per capita settlement through their dedication Owing to Covid, flexi hours was a preferred option which was supported by most of the dealing hands.
The workload was managed reasonably, barring a few individuals, the majority of Officials started working sincerely. Flexi hours helps the Office in speedier settlement of claims. Many dealing with the morning shift attend Office before seven AM.
On Saturday almost all SSSAs attended the Office.
Member Swarn Singh had visited the office to submit his offline physical claim. On enquiry by PRO, it was found that the member can submit the form online through Member – e – Sewa Portal and he was guided the same. Shri Suraj had visited to enquire about his PF Balance. The member was guided to update his Bank and Pan KYC with his UAN.
Jyoti Bala was guided to update her missing details through Joint Declaration. Ganesh Jha visited the office to submit his spouse Joint Declaration and he also wanted to know whether his own UAN is updated or not. On checking it was found that his father’s name was missing and he was guided to submit the Joint Declaration Form.
Employer from M/s Gupta Hardware Store Udhampur was unable to file ECR. He raised his grievance over telephone and official what’s app. The Employer was felicitated through telephone about how to file ECR.
More than 200 Joint Declarations were updated today in RO Jammu and about 100 in RO Srinagar.
Ketan Saxena, SSSA came to Office today from Delhi at 12 noon and almost all SSSA level came to office and did about 700 claims along with processing of death cases, joint declaration, etc.
